Shipping
- I'm curious about international shipping
- Delivery is being delayed
- How will the delivery proceed if there is a pre-order product included in the order?
- Can I change the shipping method or means?
- There is a defect in the product
- The product I ordered has been left out
Cancel/Exchange/Return/Refund
- The product that arrived is damaged
- The packaging of the product has been damaged, can I still return it?
- I returned the product to be exchanged, but a new product has not arrived
- Can I withdraw my exchange/return request?
- The product I ordered was automatically canceled
- Can I withdraw my order cancellation request?
Order/Payment
- My order/payment has been completed, but will I still be able to take part in the event?
- My order is not visible even after a few minutes since completing the payment.
- My order is not visible even after a few minutes since completing the payment.
- Payment has been completed, but I can't see my order history
- If I place an order multiple times, will they be combined when participating in an event?
- What are the payment methods?